Posts by Jeff Lesher

How One Man’s Cable Company Made Him Die 3 Months Too Soon

  When it comes to getting service of true quality, times are tough. One of the best gauges of how positive most service interactions are is asking people to recount a recent “remarkable” experience. They are – as likely as...

4 Tips for Avoiding the Coach from Hell

 Some days, don’t you wish you could be just like Dorothy in The Wizard of Oz? You could simply close your eyes, click your heels together three times, and immediately transport yourself to where you want to be. Last time...

5 Ways to be Less Stupid in 2017

Life would be great if all of us aspired to achieve some degree of doing more, being more, and giving more. I’m blessed to work among a group of clients and colleagues who work very hard to rise to that...

Find Real Clarity: 4 Questions to Help You Become the Most Powerful Communicator You’ve Ever Been

When pursuing real change, people often ask us about what they can expect when they try. All the actions and emotions they’ll likely see in others and experience themselves on the road to different and better is what we call...

How the High Holy Days Teach You 3 Surprising Gems About Leadership

Thanks, Mom! Every year, for the better part of 50 years, I take a small stab at being a good son by accompanying my Mom to High Holy Day services at our family’s synagogue. I’m not a particularly religious person,...

Are You Ready for the Uncomfortably “Hard” Truth About “Soft” Skills?

Wake me up when it’s 2016, and we have been graced with the long-overdue correction to the made up label of so-called “soft” skills with that of critical skills. Before you wake me, please make sure the concocted definition of...

Why True “Resolutionaries” Never Ask Virginians to Change a Lightbulb

I’ve thought for a long time that, when it comes to high performing organizations, inertia is a dirty word. Commonly defined socially as the tendency to do nothing or to remain unchanged, or scientifically as matter changing its current state...

When to Throw Your Clients Asses Back in the Kiln and Fire That Sucker Back Up

The expression about one having “feet of clay” has two primary meanings: it can refer to a character flaw, usually in a person of some importance; or it is the realization that a person you admire, like a parent, is...

The Single, Best Way to Keep A-Players On Your Team

The latest reboot of the Gallup insight that at least 50% of people who leave their jobs quit their managers comes from the voice of Travis Bradberry, an author and professional focused on emotional intelligence.In his article, 9 Things Managers...