Posts in: Change

How One Man’s Cable Company Made Him Die 3 Months Too Soon

  When it comes to getting service of true quality, times are tough. One of the best gauges of how positive most service interactions are is asking people to recount a recent “remarkable” experience. They are – as likely as...
give up bad habits

Want to Be a Better Leader? All You Have to Do is GIVE UP.

Fill in the blank: "The world needs more of __________." What do you think it needs? In my opinion, it's positive, successful leadership. And I'm not talking about the kind of leadership that requires the title or the salary. Anyone has...

How the High Holy Days Teach You 3 Surprising Gems About Leadership

Thanks, Mom! Every year, for the better part of 50 years, I take a small stab at being a good son by accompanying my Mom to High Holy Day services at our family’s synagogue. I’m not a particularly religious person,...

How This One Weird Yoga Trick Guarantees You the Highest Performance Possible

I wouldn’t consider myself very proficient in my yoga practice.Every time I take a class, though, I can say I’ve loved the experience (even though I can’t do all the poses, and experience significant discomfort from time-to-time). One of my...

Why True “Resolutionaries” Never Ask Virginians to Change a Lightbulb

I’ve thought for a long time that, when it comes to high performing organizations, inertia is a dirty word. Commonly defined socially as the tendency to do nothing or to remain unchanged, or scientifically as matter changing its current state...