Posts in: Client Experience

How One Man’s Cable Company Made Him Die 3 Months Too Soon

  When it comes to getting service of true quality, times are tough. One of the best gauges of how positive most service interactions are is asking people to recount a recent “remarkable” experience. They are – as likely as...

The Only 4 Ways Your Customers Really Want You to Interrupt Them With “Engagement”

There’s no debating it, customer experience and engagement are huge topics these days.Books upon books have been written on the subject, not to mention the thousands of articles that discuss the growing importance and shifting trends of what your customers...

The Single Most Important Thing Your Customer Is Wishing and Dreaming of Right Now

 Many of the senior executives and business leaders I speak with are making the customer experience a major priority. It is no longer good enough to simply satisfy your customer’s needs, particularly in the wake of The Great Recession. To...