Posts in: Communication

How One Man’s Cable Company Made Him Die 3 Months Too Soon

  When it comes to getting service of true quality, times are tough. One of the best gauges of how positive most service interactions are is asking people to recount a recent “remarkable” experience. They are – as likely as...

Can’t Take That Call? Enhance Your Voicemail Greeting to Speak to Your Brand.

Over the past several months, I’ve received applause for my blog, “The Death of the Traditional Out-of-Office,” recognizing its approach to changing what some may view as a mindless business behavior to one that is intentional and effective. Keeping consistent...

Find Real Clarity: 4 Questions to Help You Become the Most Powerful Communicator You’ve Ever Been

When pursuing real change, people often ask us about what they can expect when they try. All the actions and emotions they’ll likely see in others and experience themselves on the road to different and better is what we call...

Sick of Email? Try Using These 3 Communication Tools, Instead (for Your Most Important Messages)

We are all connected, all the time – and I know for me, this makes it harder to not only be present and unplug when it makes sense, but also when communicating over email to be sure I am using...

The Single, Best Way to Keep A-Players On Your Team

The latest reboot of the Gallup insight that at least 50% of people who leave their jobs quit their managers comes from the voice of Travis Bradberry, an author and professional focused on emotional intelligence.In his article, 9 Things Managers...

The Test of First-Rate Management

F. Scott Fitzgerald once said, “The test of a first-rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function.”I’ve always loved this quote. Frequently, I’m confronted...

How to Use Mirrors and Curtains to Harness the [Hidden] Power of Words

There’s an amazing video (The Power of Words) that captures the impact we can create by being thoughtful about how we say, what we say. I’ve received many compliments from clients, colleagues, and friends for my choice of words in...